Privacy Notice

Last updated on 15 July 2026.

This Privacy Notice describes how StrideUp, a service operated by StrideUp LLC, a Wyoming limited liability company ("Company", "we", "us" or "our"), collects, uses, shares and otherwise processes your personal information in connection with your access to and use of the https://strideup.org website, as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site"). By accessing or using the Site and our Services, you acknowledge that you have read and understood this Privacy Notice.

1. Global applicability and region-specific disclosures

This privacy notice is designed to apply to our website visitors, users of our Services and other companies and users on a global basis. Therefore, Section A applies to any processing of personal information worldwide.

We may choose or be required by law to provide additional disclosures relating to the processing of personal information in certain countries, regions or states. Please refer below for disclosures that may be applicable to you:

Europe.

The processing covered by the Europe-specific privacy disclosures in Section B includes our processing of personal information relating to individuals in the European Union, the UK, Switzerland, Liechtenstein, Norway and Iceland (together, "Europe") if we offer goods or services to such individuals or monitor their activities in Europe.

California.

If you are a resident of the State of California, please see Section C, "Additional California-Specific Privacy Disclosures," for disclosures about the processing of your personal information and the rights granted to you by California law.

2. What is personal information?

When we use the term "personal information" in this privacy notice, we mean information that identifies, relates to, describes, is capable of being associated with or could reasonably be linked, directly or indirectly, to you. It does not include aggregated or de-identified information that is maintained in a form that is not capable of being associated with or reasonably linked to you.

3. What personal information do we collect?

In the context of rendering our Services, we may collect the following categories of personal information:

If you register for our Services:

your name, email address, phone number, country, school or university, level of study, information on your interests and goals, your selected membership tier, photograph, password, and how you heard about us.

If you submit work in one of our learning or work experience programs:

the work product you submit, any feedback you provide, information on whether you consent to our sharing your data with the organization that hosts the program, and information on when you accepted our terms of use and, where necessary, whether your parent or legal guardian consented to your participation.

If you use your account:

the data set out under "If you register for our Services," which you may amend or delete at any time, along with information on the Services you use, your progress, and credentials or proof of completion you earn.

If you contact us (via our website, social media, email or letter):

your name, email address, information on our communication with you, and any additional information you provide.

If you only use our Websites:

your device ID, device type, model and manufacturer, operating system, approximate geo-location based on your IP address, browser data, site preferences, and information on your usage of our website (pages viewed, links clicked, referring and exit pages and URLs), IP address and standard web log information.

If you are included in our marketing campaigns:

your name, email address, phone number, campaign information such as the newsletter option you selected, and your reaction to and interest in our marketing and Services.

4. How do we collect your personal information?

Personal information you provide to us.

Most of the personal information we receive comes voluntarily from users in the course of registering for or using our Services and communicating with us. You are free to choose what to provide, although some information (such as your name, email address, and requested Services) may be necessary for us to perform our contractual obligations.

Personal information collected via technology.

As you use our Services, we may collect information automatically, such as log information and through cookies or other tracking technologies.

Personal information we receive from others.

We may receive personal information about you from third parties such as social media sites (in particular where you use single sign-on) or partner institutions.

5. Why do we collect and use your personal information?

Providing our Services.

To provide you with the Services and information you request, including to facilitate your enrolment and participation in our learning, practice and launch programs.

Pursuing our business interests.

To evaluate and improve our Services, conduct research, provide advertising, send technical notices, updates and security alerts, identify potential cybersecurity threats, send relevant product updates, manage the customer relationship, and pursue or defend legal claims.

Purposes for which consent has been provided.

Where we ask for your separate consent (for example, to share your information with partner organizations hosting our programs), we use your information only for the purposes for which you granted consent.

Data minimization.

We collect and retain only the personal information reasonably necessary for the purposes described in this notice.

Complying with legal obligations.

To meet legal requirements, for example under tax or commercial laws, or to respond to lawful requests from law enforcement.

6. With whom do we share your personal information?

Our partner organizations hosting programs.

We may share the work product you submit for a specific program, along with the registration data described in Section 3 (except your password), with the partner organization hosting that program, only to the extent you have provided it. Where we rely on consent, you will be specifically asked to provide it before any sharing.

Service providers and subprocessors.

We use third-party vendors and service providers to operate our Services. Such services may include website hosting, customer relationship management, email and marketing delivery, analytics, payment processing, fraud prevention, customer service, and similar functions. These providers are bound by appropriate data processing agreements to process data only on StrideUp's behalf and under its instructions, unless they act as their own controllers (e.g., lawyers and tax advisors).

Current subprocessors.

Our primary subprocessors include our cloud hosting and website infrastructure provider, our customer relationship management platform, and Stripe for payment processing. An up-to-date list of subprocessors is available on request using the contact details in "How to contact us."

Law enforcement, regulators and other parties for legal reasons.

We may disclose information to third parties as required by law or subpoena, or where we reasonably believe it necessary to comply with the law, enforce our legal claims, protect the security or integrity of our Services, or protect the rights, property or safety of StrideUp's employees, visitors or others.

Otherwise with consent.

We may disclose an individual's personal information to other third parties with that individual's consent.

We do not sell your personal information, and we do not "share" it for cross-context behavioral advertising as those terms are defined under California law.

7. How long do we keep your personal information?

We retain personal information only for as long as necessary for the purposes set out in this notice, and in accordance with our legal obligations and legitimate business interests. Our standard retention periods are:

Secure destruction.

When you request account deletion, the corresponding identity record is removed from our access-management systems, which removes the associated personal data. We dispose of personal information using secure, industry-standard methods at the end of its retention period.

8. Where is your personal information stored?

Your personal information is hosted on secure cloud infrastructure operated by our service providers, primarily located in the United States. Where any international transfer of personal information does occur, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or an equivalent lawful transfer mechanism.

9. How do we protect your personal information?

We implement a range of technical and organizational measures designed to protect personal information, including encryption of data in transit (HTTPS/TLS), access controls and least-privilege access to systems holding personal information, and use of reputable infrastructure providers.

Our infrastructure is hosted with established cloud providers that maintain independent security certifications for their underlying infrastructure.

No security system is impenetrable, and we cannot guarantee the absolute security of our systems. In the event that personal information under our control is compromised as a result of a security breach, we will take reasonable steps to investigate the situation and, where appropriate, notify affected individuals and any competent data protection authorities. Where the General Data Protection Regulation applies, we will notify the relevant supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of a personal data breach, and will notify affected individuals where required.

10. Links to other websites and services

Our Services may contain features of our business partners, advertisers and social media sites, and links to and from third-party websites such as Facebook, LinkedIn, X (Twitter), TikTok, Instagram and YouTube. These websites and features are governed by the privacy notices of those third parties, and we do not accept responsibility or liability for their practices. We recommend you review their privacy notices and terms of use.

11. Children's privacy

Some of our Services may be open to individuals between the ages of 13 and 16. If you are between 13 and 16, we will obtain consent from your parent or legal guardian during the registration process to the extent necessary. Where we rely on consent, you may withdraw it at any time (see "Deny or withdraw your consent" below).

If a user merely browses our website, we may process personal information as described above, including automatically collected identifiers. However, we cannot link such data to a specific person, only to an identifier (cookie) that does not allow us to determine the individual's age.

We do not knowingly collect or solicit personal information from children under the age of 13.

Consistent with the U.S. Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13, and if we learn that we have inadvertently collected such information, we will delete it as quickly as possible. If you believe we may hold information from a child under 13, please contact us using the details in "How to contact us." For California-specific information on children's privacy, please see Section C.

12. What rights and choices do you have?

Access, correction and deletion.

Upon request, we will tell you whether we hold personal information about you. You may access, correct and delete the personal information stored on your account using your account settings, or by contacting us. We will respond within the timeframes described below.

Cookies settings and preferences.

You may disable cookies and other tracking technologies through your browser settings.

Marketing preferences.

If you have consented to marketing communications, you may withdraw your consent at any time, including via the unsubscribe link at the end of each promotional communication, or by contacting us.

Deny or withdraw your consent.

Where we rely on consent, you are free to deny or withdraw it at any time with effect for the future and without negative consequences, although we may no longer be able to provide the related Services. To withdraw consent, please contact us using the details in "How to contact us."

Response timelines.

We aim to respond to rights requests within 30 days where the GDPR applies and within 45 days where the California Consumer Privacy Act / California Privacy Rights Act applies, in each case extendable where permitted by law and where we will inform you of the extension.

Region-specific rights.

For further Europe-specific rights, see Section B; for California-specific rights, see Section C.

13. How to contact us

For any privacy-related questions, requests, or complaints, or to exercise your rights, please contact us at:

StrideUp LLC — support@strideup.org

14. Online privacy notice updates

We may update this privacy notice from time to time and will indicate changes by updating the "Last Updated" date at the top of this notice. Please review it regularly, as the updated notice will apply to your future use of our Services.

1. Scope of the disclosure

These Additional Europe-specific disclosures supplement the information in Section A to comply with applicable data protection law in Europe, in particular the General Data Protection Regulation ("GDPR"). Unlike Section A, these disclosures apply only to our processing of personal information of individuals in Europe.

2. Legal bases on which we collect and use your personal information

Performance of a contract.

Where you use our Services or contact us to request them, we use your personal information to provide those Services.

Legitimate interests.

Where necessary for our legitimate business interests, such as to evaluate and improve our Services, conduct research, provide advertising, send technical and security notices, identify cybersecurity threats, manage the customer relationship, and pursue or defend legal claims.

Consent.

Where we ask for your separate consent. Please see "What rights and choices do you have?" for the choices available to you.

Compliance with legal obligations.

Where we are required to retain or disclose personal information by law, for example under tax or commercial laws or at the lawful request of law enforcement.

3. Automated individual decision-making

We do not use your personal information for automated individual decision-making, including profiling that produces legal or similarly significant effects. We do not currently use artificial intelligence or automated tools to process personal information for such purposes.

4. How long do we keep your personal information?

We retain personal information in accordance with the retention periods set out in Section A.7 above, and for as long as necessary to fulfil the purposes for which it was collected, in line with our legal obligations and legitimate business interests.

5. Europe-specific rights

Subject to applicable law, you have the following rights in respect of your personal information:

Right of access.

To obtain access to your personal information.

Right to rectification.

To have inaccurate or incomplete personal information corrected without undue delay.

Right to erasure.

To have your personal information erased in certain circumstances, such as where it is no longer necessary for the purposes for which it was collected.

Right to restriction.

To restrict our processing in certain circumstances, such as while the accuracy of your information is being verified.

Right to portability.

To move, copy or transfer your personal information from one organization to another.

Right to object.

To object to processing based on our legitimate interests on grounds relating to your particular situation, and to object to marketing activities for any reason.

To exercise any of these rights, please contact us using the details in "How to contact us." You also have the right to lodge a complaint with your local data protection authority, although we encourage you to contact us first so we can try to resolve your concern directly.

1. Scope of notice

These Additional California-specific disclosures (the "CA Notice") supplement the information in Section A and apply solely to individual residents of the State of California ("consumers" or "you"). This CA Notice describes how we collect, use, disclose and otherwise process personal information within the scope of the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (together, the "CCPA/CPRA"). Unless otherwise stated, terms have the same meaning as in Section A or as defined in the CCPA/CPRA.

2. General remarks on personal information

For purposes of this CA Notice, "personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. It does not include:

• publicly available information from government records;
• de-identified or aggregated information that is not capable of being associated with or linked to you;
• information excluded from the CCPA/CPRA's scope, such as information covered by certain sector-specific privacy laws (e.g., the Fair Credit Reporting Act, the Gramm-Leach-Bliley Act or the California Financial Information Privacy Act, and the Driver's Privacy Protection Act); and information relating to our job applicants, employees, contractors and other personnel.

3. California-specific rights

As a California resident, and subject to certain limitations at law, you may exercise the following rights:

Right to know.

To request the categories and specific pieces of personal information we have collected about you; the categories of sources; the business or commercial purposes for collecting, selling or sharing it; and the categories of third parties to whom we disclose it.

Right to delete.

To request deletion of personal information we have collected about you, subject to certain exceptions.

Right to correct.

To request correction of inaccurate personal information we maintain about you.

Right to opt out of sale or sharing.

To direct us not to sell or "share" (for cross-context behavioral advertising) your personal information. As noted above, we do not sell or share your personal information.

Right to limit use of sensitive personal information.

To direct us to limit the use and disclosure of your sensitive personal information to that which is necessary to perform the Services, where applicable.

Right to non-discrimination.

To not be discriminated against for exercising any of these rights.

Note that where exercising a right (such as deletion) limits our ability to process your information, we may no longer be able to provide certain Services.

4. How to exercise your California-specific rights

To exercise your right to know, delete, correct, or limit, please submit a request by emailing the address in "How to contact us" with the subject line "California Rights Request."

Before processing your request, we will verify your identity and confirm your California residency, generally by requiring you to (1) log into your account, or (2) provide sufficient information for us to match against information we hold. We will only use information provided in connection with a request to review and respond to it. In certain circumstances we may decline a request, particularly where we cannot verify your identity or locate your information, and we will explain the reasons for any decline.

We want all of our online sessions or team meetings to be effective and productive. To better protect your confidential meetings, the following are the rules which must be adhered to.

1. Purpose

The purpose of this Safeguarding Measures Policy is to establish guidelines and procedures to ensure the safety, security, and integrity of virtual meetings conducted by StrideUp (hereafter referred to as "the organization"). This policy outlines measures to protect the privacy of participants, the confidentiality of discussions, and compliance with applicable laws.

2. Virtual Meeting Platforms

StrideUp will use secure and reputable virtual meeting platforms for all its virtual meetings, such as Zoom, Google Meet or Microsoft Teams. These platforms comply with industry-standard security protocols and offer the necessary safeguards for the protection of meeting data.

3. Meeting Access

A. Authentication.

To ensure that only authorized individuals participate in virtual meetings, StrideUp will implement authentication measures such as password protection, unique meeting IDs, or user authentication.

B. Access Control.

Meeting hosts will have the responsibility to manage participant access, including admitting participants from waiting rooms and removing unauthorized attendees.

C. Recording and Transcription.

StrideUp may, from time to time, record virtual meetings for various purposes, including but not limited to training, documentation, and compliance. Prior notice will be given to all participants before recording starts. Recordings will only be enabled by the meeting host. The organization may also transcribe recorded meetings for documentation and reference purposes. Any transcriptions will be stored securely and only accessible to authorized personnel.

4. Participant Conduct

A. Code of Conduct.

Participants in virtual meetings are expected to adhere to a code of conduct that promotes respectful and professional behavior. Any disruptive or inappropriate behavior may result in removal from the meeting.

B. Privacy.

Participants are expected to respect the privacy of others and refrain from sharing sensitive or confidential information without proper authorization.

5. Data Security and Privacy

A. Data Encryption.

StrideUp will ensure that all data transmitted during virtual meetings is encrypted to protect it from unauthorized access or interception.

B. Data Retention.

Recorded meetings and related data will be retained according to the organization's data retention policy and in compliance with relevant data protection regulations.

6. Meeting Setup

StrideUp will implement the following measures when setting up virtual meetings:

Waiting Room:

The Waiting Room feature will be enabled by default to allow the host to admit participants individually, reducing the chance of "meeting crashers."

Meeting Passcode:

A random numeric passcode will be generated for each meeting, which participants must enter to join. The passcode will be distributed only to the intended audience.

Screen Sharing:

Screen sharing will be set to "Host Only" by default to prevent unauthorized sharing but can be adjusted during the meeting.

Authenticated Users Only:

The option to allow only authenticated users with registered accounts to join meetings will be considered, with due consideration for potential accessibility issues.

Mute Participants on Entry:

Participants' microphones will be muted upon entry to reduce audio issues.

File Transfer:

File transfer functionality may be disabled to prevent the sending of unwanted files during meetings.

Personal Meeting ID:

Personal Meeting IDs will be kept private, and unique or recurring meetings will be created for added security.

7. In-Meeting Security

Security Features:

Hosts will utilize the Security button in the toolbar to quickly enable or disable common security features, including Lock Meeting, Waiting Room, and participant options like Share Screen, Chat, and Rename Themselves.

Co-Hosts:

Co-hosts may be assigned to help manage live meetings, with specific roles and responsibilities defined.

Screen Sharing:

Screen sharing options will be managed by the host, allowing participants to share screens when appropriate during the session.

Mute All Participants:

The "Mute All" feature will be used as needed to address audio issues during the meeting.

Unmute Participants:

The option to allow participants to unmute themselves will be carefully managed based on the meeting's purpose and audience.

Remove Unwanted Participants:

Unwanted participants will be promptly removed from the meeting using the platform's participant management tools.

Chat Control:

Chat functionality will be managed to prevent unwanted messages or distractions while allowing for necessary communication.

Video Control:

Hosts may use the "Stop Video" feature to disable a participant's webcam if necessary.

Lock Meeting:

The meeting may be locked once it has started to prevent new participants from joining.

8. Recording Access

For cloud recording access, the following measures will be implemented:

Disable Sharing:

Only the recording owner will have access to the cloud recording.

Authenticated Users Only:

Access to shared cloud recordings may be limited to registered users.

Viewers Can Download:

Access to download shared cloud recordings may be restricted.

Password Protect:

Shared cloud recordings may be password-protected for additional security.

Effective Date: 15 July 2026.

Welcome to StrideUp! We appreciate your interest in our paid memberships and programs. This Payment Policy outlines the terms and conditions for payments, refunds, and disputes related to our paid offerings. By making a payment, you agree to adhere to this policy.

1. General Payment Terms

Payment Methods.

We accept payments via credit and debit cards, as specified at the time of payment on our website. Currently, we do not support other payment methods such as PayPal or bank transfers. Ensure that all payment details are accurate to avoid delays or issues with your participation.

Payment Confirmation.

Upon successful payment, you will receive a confirmation email with details of the paid membership or program. Keep this confirmation for your records.

Payment Security.

We use secure payment processors to protect your financial information. Your payment details are encrypted and securely transmitted.

Currency and Conversions.

All payments are processed in USD. Any currency conversion fees will be the responsibility of the participant.

2. Partial Refund Policy

Eligibility for Refund.

If you are no longer interested in participating in a paid membership or program, you must notify us within 48 hours of making the payment. Send an email to support@strideup.org, including the reason why you can no longer participate. The management team will review your request. If accepted, a partial refund will be issued.

Processing Charges.

All refunds are subject to a deduction of processing charges, typically ranging from 5 to 10 percent of the payment amount. The exact amount deducted will be communicated to you upon acceptance of your refund request.

Refund Process.

If your refund request is accepted, the refund will be processed within 7 to 10 business days. The refund will be credited back to the original payment method used.

3. Non-Refundable Payments

After Participation Begins.

Once you have started participating in a membership or program (e.g., attending the first session, accessing materials), the payment becomes non-refundable. No refunds will be issued for any reason once participation has commenced.

Exceptions.

In exceptional cases such as program cancellation by StrideUp, a full refund will be issued. Such exceptions will be communicated directly to the participants via mail.

4. Dispute and Payment Cancellation

Account Hold.

In the event of a dispute regarding the payment or if the payment is cancelled by the bank, we reserve the right to place a hold on your StrideUp account. The hold will remain in effect until the issue is fully resolved.

Resolution Process.

We will work with you to resolve any disputes or issues related to payment cancellations. Your cooperation is required to ensure a timely and satisfactory resolution. Typical resolution timelines range from 7 to 14 business days.

Contacting Support.

For any disputes or issues, contact support@strideup.org with your payment details and a description of the issue.

5. Additional Terms

Changes to Payment Policy.

This Payment Policy is subject to change. Any changes will be posted on our website and communicated to you via email. It is your responsibility to review the policy regularly.

Compliance.

By making a payment, you agree to comply with this Payment Policy and all other applicable terms and conditions.

6. Data Privacy

Privacy and Data Protection.

Your data will be handled in accordance with our Privacy Notice and applicable data protection laws. We are committed to protecting your personal information.

7. Contact Information

For any questions or concerns regarding this Payment Policy, please contact us at support@strideup.org.

How can I request a refund?

To request a refund, email us at support@strideup.org with your payment details and reason for the request. We will review and respond to your request within 1 to 3 business days.

How much time for a refund?

If a user is enrolled in a StrideUp membership or program and wishes to discontinue before it has started, refunds are made within 14 business days.

What deductions apply in case of a refund?

Transaction Fees: payment processors or banks may charge fees for processing refunds, which could be deducted from your refund amount. Processing Fees: a fee may be deducted to cover the administrative costs of processing the refund. Tax Deductions: if taxes were applied to your original purchase, these may be adjusted or deducted in accordance with local tax authorities.

When will payment be refundable / non-refundable?

If the user requests a refund after the grace period has expired, the payment may not be refundable.

If a user encounters technical issues that prevent them from starting a membership or program and the company is unable to resolve these issues, then the payment will be refundable.

What documentation do I need for a refund request?

For a refund request, provide your payment confirmation email, transaction ID, and a detailed reason for the refund. This documentation helps expedite the review process.

What if I encounter issues with the service after the refund period has expired?

If you encounter issues with the service after the refund period has expired, please contact our support team. We will work with you to resolve the issue, although a refund may not be possible.

What are convenience fees and Stripe fees?

Convenience Fee: StrideUp charges a convenience fee for processing payments or handling refunds. This fee is deducted from your refund amount. Payment Processing Fees (e.g., Stripe Fees): if the payment is processed through a payment gateway like Stripe, the non-refundable processing fees charged by Stripe or similar services may be deducted from your refund. These fees are typically a percentage of the transaction amount plus a fixed fee.

What are the payment-related resolution timelines?

Initial Response Time: StrideUp will acknowledge the dispute within 7 to 14 business days. Investigation Period: this can range from a few days to several weeks, depending on the complexity of the query. Resolution Time: StrideUp aims to resolve disputes within 30 days, but this can vary. Payment Dispute: it takes 30 to 60 days to investigate and resolve disputes. In case of a dispute, StrideUp reserves the right to place a hold on your user account and withdraw all your earned credentials from the platform.

What if we can't verify payment?

If the payment cannot be verified, it can complicate the refund or dispute process. You should be ready with the supporting documentation and start the process for verification of the payment gateway.

Are there any penalties for late payments?

Late payments may result in additional fees or penalties. Ensure timely payment to avoid any extra charges.

What if I need to cancel my participation in an ongoing service?

If you need to cancel your participation in an ongoing service, contact our support team. While refunds may not be available, we will work with you to address your situation.

What is exchange-rate deduction?

Stripe converts refunds at the current exchange rate and may apply a conversion fee. The payee is responsible for absorbing exchange-rate differences and conversion fees.

Example Scenario.

Original Payment: you paid $100 in USD, which was converted to another currency at the time of the transaction. Refund Request: you request a refund a month later. Exchange Rate Change: the exchange rate has changed, so the refunded amount in your local currency may differ from what you originally paid. Conversion Fees: the payment processor may charge a conversion fee on the refund amount.

This document comprises StrideUp's Privacy Notice, Virtual Meeting Safeguarding Policy, and Payment Policy, operated by StrideUp LLC.